Several types of goods are exempt from being returned. Wine cannot be returned.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received you will need to email us to notify us that we have received your returned item. Then will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are granted a refund there will be a 10% restocking fee.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thebestwinestore.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Product Photos & Gift Boxes (if applicable)
Although we try to keep up to date with photographs, we do not guarantee that the delivered product matches the product photograph. If you did in fact receive a bottle completely different (i.e. the name on the bottle is different from the description or title) please contact us.
To get the most accurate product, please always base purchases on item title and description – not photographs.
If you received a product with a different look, double check to see on the distiller’s website to see if they updated their bottle look! Distillers are always changing the look of the bottle.
Packaging is not always included. This is due to the distributors that supply us with the product do not always provide us with the packaging. In addition, due to recent events the suppliers have had less production and shortages of supplies. (BUT, if the title of the item says with Gift Box or with Wood Box that means that the box is guaranteed to come with the delivery) If the box or container is damaged in transit we will do our best to work with you, although the package is not guaranteed!
Exchanges (if applicable)
We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at info@tisdalewinery.com and contact us to send your items back.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, Contact us for information on where to send back product. Info@tisdalewinery.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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